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[ECP-9578] Magento2.4.7 : Getting error on the checkout payment method page. #2833

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pratikvs opened this issue Dec 20, 2024 · 2 comments
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@pratikvs
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Installed the latest version of Adyen 9.12.1 in Magento 2.4.7. On the checkout Payment page the page keeps on loading. Once checked the Inspect element we can see the JS errors.

To Reproduce
Steps to reproduce the behavior:

  1. Install the module in Magento2 Enterprise Edition 2.4.7
  2. Enable the module
  3. Add the credentials
  4. Go to Magento Frontend, Login.
  5. Add the Product to the Cart
  6. Go the checkout, Page.
  7. Add the Shipping Address Details and Proceed to payment page.
  8. The Payment page keeps on loading with the spinner.

Expected behavior
After Landing on the Payment page the Adyen payment option should be visible, and User should be able to proceed with the payment successfully.

Magento version
Enterprise Edition 2.4.7

Plugin version
9.12.1

Screenshots
Screenshot 2024-12-20 132950
Screenshot 2024-12-20 133021

Additional context
JS error is visible in the inspect element. Please refer to the screenshots

@pratikvs pratikvs added the Bug report Indicates that issue has been marked as a possible bug label Dec 20, 2024
@candemiralp
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Hello @pratikvs,

Thank you for reporting this issue. I've tested the given scenario and I was only able reproduce the error if I enter the wrong API credentials on the plugin configuration. Could you please check your API credentials and try again with correct credentials?

Besides that, I believe there shouldn't be a console error in case of wrong credentials for a better user experience. If the API credentials are wrong, the checkout page should be loaded correctly without Adyen payment methods and without an error message on the console.

We've created an internal investigation ticket to improve the user experience of the plugin in case of wrong API credentials entered.

Best Regards,
Can

@candemiralp candemiralp self-assigned this Dec 23, 2024
@candemiralp candemiralp changed the title Magento2.4.7 : Getting error on the checkout payment method page. [ECP-9578] Magento2.4.7 : Getting error on the checkout payment method page. Dec 23, 2024
@candemiralp
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Hello @pratikvs,

This issue duplicates #2631. If you have any further questions, please elaborate on the other Github Issue. As promised, we will introduce a patch to solve this issue and this issue will be closed automatically once we introduce a pull-request.

Best Regards,
Can

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