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Forms: Unable to delete permanently Spam or Trashed Responses #40736
Labels
Customer Report
Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report"
[Feature] Akismet
An anti-spam feature that automatically filters spam comments and forms, blocking unwanted content.
[Feature] Contact Form
[Feature] Forms Blocks
Blocks designed to streamline user input and engagement, such as contact, newsletter sign-ups, etc.
[Package] Forms
[Platform] Simple
[Status] In Progress
Triaged
[Type] Bug
When a feature is broken and / or not performing as intended
Comments
filipanoscampos
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[Type] Bug
When a feature is broken and / or not performing as intended
label
Jan 23, 2023
Support References This comment is automatically generated. Please do not edit it.
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Another report on 5851497-zd-woothemes. |
📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain
📌 FINDINGS/SCREENSHOTS/VIDEO
Simple Example Screen.Capture.on.2023-03-09.at.10-29-48.mp4📌 ACTIONS
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jeherve
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the
Customer Report
Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report"
label
Dec 18, 2024
github-actions
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[Feature Group] Content Management
Features related to the tools and screens that admins use to manage their sites core content.
[Feature] Akismet
An anti-spam feature that automatically filters spam comments and forms, blocking unwanted content.
[Feature] Contact Form
labels
Dec 26, 2024
OpenAI suggested the following labels for this issue:
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matticbot
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Dec 26, 2024
simison
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[Type] Bug
When a feature is broken and / or not performing as intended
Customer Report
Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report"
Triaged
and removed
[Type] Bug
When a feature is broken and / or not performing as intended
[Pri] Low
Customer Report
Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report"
Triaged
[Feature Group] Content Management
Features related to the tools and screens that admins use to manage their sites core content.
[Status] Auto-allocated
[Experiment] AI labels added
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simison
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Spam or Trashed Form Responses: Unable to delete permanently
Forms: Unable to delete permanently Spam or Trashed Responses
Jan 23, 2025
simison
added
[Package] Forms
[Feature] Forms Blocks
Blocks designed to streamline user input and engagement, such as contact, newsletter sign-ups, etc.
labels
Jan 23, 2025
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Labels
Customer Report
Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report"
[Feature] Akismet
An anti-spam feature that automatically filters spam comments and forms, blocking unwanted content.
[Feature] Contact Form
[Feature] Forms Blocks
Blocks designed to streamline user input and engagement, such as contact, newsletter sign-ups, etc.
[Package] Forms
[Platform] Simple
[Status] In Progress
Triaged
[Type] Bug
When a feature is broken and / or not performing as intended
Quick summary
On a site with many form submissions, if one is marked as spam or trashed and the user tries to delete it permanently, it doesn't work.
The only way to achieve this is by emptying the spam or trash folder.
Here is a recording on a test site:
https://user-images.githubusercontent.com/2540430/214021639-5ecac8d3-fa4b-43af-bfff-6dd848b61a8d.mp4
Steps to reproduce
What you expected to happen
The messages to be deleted permanently.
What actually happened
They remained as they were, nothing happened.
Context
5847358-zd-woothemes
Platform (Simple, Atomic, or both?)
Simple
Theme-specific issue?
No response
Browser, operating system and other notes
No response
Reproducibility
Consistent
Severity
Some (< 50%)
Available workarounds?
None
Workaround details
Emptying Spam or TRash is the only way around this, but some users may need to keep some of the trashed or marked as spam messages. For example, when trying to contact us about an issue related to that message.
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