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Forms: Unable to delete permanently Spam or Trashed Responses #40736

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filipanoscampos opened this issue Jan 23, 2023 · 5 comments · May be fixed by #41321
Open

Forms: Unable to delete permanently Spam or Trashed Responses #40736

filipanoscampos opened this issue Jan 23, 2023 · 5 comments · May be fixed by #41321
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Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" [Feature] Akismet An anti-spam feature that automatically filters spam comments and forms, blocking unwanted content. [Feature] Contact Form [Feature] Forms Blocks Blocks designed to streamline user input and engagement, such as contact, newsletter sign-ups, etc. [Package] Forms [Platform] Simple [Status] In Progress Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@filipanoscampos
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Quick summary

On a site with many form submissions, if one is marked as spam or trashed and the user tries to delete it permanently, it doesn't work.

The only way to achieve this is by emptying the spam or trash folder.

Here is a recording on a test site:
https://user-images.githubusercontent.com/2540430/214021639-5ecac8d3-fa4b-43af-bfff-6dd848b61a8d.mp4

Steps to reproduce

  1. On a simple site with multiple form submissions, move one of them to the trash or mark it as spam
  2. Visit the Spam or trash
  3. Attempt to delete permanently
  4. Notice that the message stays in place, nothing happens.

What you expected to happen

The messages to be deleted permanently.

What actually happened

They remained as they were, nothing happened.

Context

5847358-zd-woothemes

Platform (Simple, Atomic, or both?)

Simple

Theme-specific issue?

No response

Browser, operating system and other notes

No response

Reproducibility

Consistent

Severity

Some (< 50%)

Available workarounds?

None

Workaround details

Emptying Spam or TRash is the only way around this, but some users may need to keep some of the trashed or marked as spam messages. For example, when trying to contact us about an issue related to that message.

@filipanoscampos filipanoscampos added the [Type] Bug When a feature is broken and / or not performing as intended label Jan 23, 2023
@github-actions
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github-actions bot commented Jan 23, 2023

Support References

This comment is automatically generated. Please do not edit it.

  • 5847358-zen
  • 5851497-zen
  • 6061009-zen

@carinapilar
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Another report on 5851497-zd-woothemes.

@cuemarie
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cuemarie commented Mar 9, 2023

📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain

  • Tested on Simple: Replicated / Uncertain

📌 FINDINGS/SCREENSHOTS/VIDEO

  • In my tests, clicking on Spam, Trash, or Remove Permanently on my simple site from beneath a feedback response lead to no change. However, bulk deleting items worked as expected - so it seems like the issue may be specific to the links beneath the forms.
  • Console shows 500 errors when clicking the links beneath the form responses themselves:
XHR POST https://_____.wordpress.com/wp-admin/admin-ajax.php     [HTTP/2 500 Internal Server Error 103ms]

Simple Example

Screen.Capture.on.2023-03-09.at.10-29-48.mp4

📌 ACTIONS

  • Marked as Triaged for Quality Squad review

@mdtanjid0
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  • 6061009-zd ( needs to follow up ).

@jeherve jeherve added the Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" label Dec 18, 2024
@simison simison transferred this issue from Automattic/wp-calypso Dec 26, 2024
@github-actions github-actions bot added [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature] Akismet An anti-spam feature that automatically filters spam comments and forms, blocking unwanted content. [Feature] Contact Form labels Dec 26, 2024
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OpenAI suggested the following labels for this issue:

  • [Feature Group] Content Management: The issue is related to managing form submissions within the content management system.
  • [Feature] Contact Form: The issue directly involves handling responses from a contact form, specifically regarding spam and trash management.
  • [Feature] Akismet: Since the issue mentions marking submissions as spam, it relates to the anti-spam functionality provided by Akismet.

@matticbot matticbot moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Dec 26, 2024
@simison simison added [Type] Bug When a feature is broken and / or not performing as intended Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" Triaged and removed [Type] Bug When a feature is broken and / or not performing as intended [Pri] Low Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" Triaged [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Status] Auto-allocated [Experiment] AI labels added labels Dec 26, 2024
@simison simison changed the title Spam or Trashed Form Responses: Unable to delete permanently Forms: Unable to delete permanently Spam or Trashed Responses Jan 23, 2025
@simison simison added [Package] Forms [Feature] Forms Blocks Blocks designed to streamline user input and engagement, such as contact, newsletter sign-ups, etc. labels Jan 23, 2025
@enejb enejb linked a pull request Jan 24, 2025 that will close this issue
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Labels
Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report" [Feature] Akismet An anti-spam feature that automatically filters spam comments and forms, blocking unwanted content. [Feature] Contact Form [Feature] Forms Blocks Blocks designed to streamline user input and engagement, such as contact, newsletter sign-ups, etc. [Package] Forms [Platform] Simple [Status] In Progress Triaged [Type] Bug When a feature is broken and / or not performing as intended
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9 participants