Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Truncate ticket note or time entry if it is more than certain size #131

Open
Nness opened this issue Sep 27, 2019 · 0 comments
Open

Truncate ticket note or time entry if it is more than certain size #131

Nness opened this issue Sep 27, 2019 · 0 comments
Assignees
Labels
enhancement This is a UX improvement

Comments

@Nness
Copy link
Contributor

Nness commented Sep 27, 2019

Autotask's note or time entry does not have size limit. Some people can dump large log into the note. We should truncate it off. So it is not damage our system.

One of customer had one ticket's timeline cost 3.5 MB in JSON. Once Newtonsoft.json's JObject cached inside memory. It became overloaded. Server memory became 2GB.

@Nness Nness added the enhancement This is a UX improvement label Sep 27, 2019
@Nness Nness self-assigned this Sep 27, 2019
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
enhancement This is a UX improvement
Projects
None yet
Development

No branches or pull requests

1 participant