Reset Counter for Email Sending

You can reset the counter for the number of emails that can be sent to the user.

Context

By default, Identity Authentication sends up to three emails per 24 hours. If three emails are sent, but it is necessary to send a new email, the tenant administrator must first reset the counter for email sending.

Restriction:

When a user is with a status Inactive, resetting the counter for that user is disabled. For more information, see Deactivate Users.

To reset the counter for email sending, proceed as follows:

Procedure

Sign in to the administration console for SAP Cloud Identity Services.
Choose the User Management tile.

The system displays the first 20 users in the tenant sorted by their user ID number.
Choose the user whose email counter needs to be reset.

For more information about how to find a user in Identity Authentication, see Search Users.
Choose Password Details under the Authentication tab.
Press Reset Counter.