Objective: The classification goal is to predict the likelihood of a liability customer buying personal loans
Domain: Banking
Context: This case is about a bank (Thera Bank) whose management wants to explore ways of converting its liability customers to personal loan customers (while retaining them as depositors). A campaign that the bank ran last year for liability customers showed a healthy conversion rate of over 9% success. This has encouraged the retail marketing department to devise campaigns with better target marketing to increase the success ratio with minimal budget.
Attribute Information: ID : Customer ID Age : Customer's age in completed years Experience : #years of professional experience Income : Annual income of the customer ($000) ZIP Code : Home Address ZIP code. Family : Family size of the customer CCAvg : Avg. spending on credit cards per month ($000) Education : Education Level.
- Undergrad
- Graduate
- Advanced/Professional Mortgage : Value of house mortgage if any. ($000) Personal Loan : Did this customer accept the personal loan offered in the last campaign? Securities Account : Does the customer have a securities account with the bank? CD Account : Does the customer have a certificate of deposit (CD) account with the bank? Online : Does the customer use internet banking facilities? Credit card : Does the customer use a credit card issued by UniversalBank?