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Ability for agent to modify Contact Name #2093

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casesolved-co-uk opened this issue Dec 17, 2024 · 0 comments

casesolved-co-uk commented Dec 17, 2024

Is your feature request related to a problem? Please describe.

The contact name is set from the email address which may not be a full name

Describe the solution you'd like

The ability to set the contact name to an actual name

Describe the alternatives you've considered

Can be set in the desk interface

Additional context

No response

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