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failed to resolve reference "ghcr.io/frappe/helpdesk:stable": failed to authorize: failed to fetch anonymous token #2125

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HachimanSec opened this issue Jan 2, 2025 · 1 comment
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@HachimanSec
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Information about bug

I try to install Helpdesk via https://github.com/frappe/helpdesk?tab=readme-ov-file#self-hosting

It immediately fails with the error below.

Any ideas how to fix this?

Thx!

Version

Try latest

Installation method

None

Relevant log output / Stack trace / Full Error Message.

python3 ./easy-install.py deploy \
    --project=helpdesk_prod_setup \
    --email=helpdesk@domain \
    --image=ghcr.io/frappe/helpdesk \
    --version=stable \
    --app=helpdesk \
    --sitename helpdesk.domain

Setting Up Production Instance

 Docker is already installed

Please refer to /Users/me/helpdesk_prod_setup.env to know which keys to set


[+] Running 9/9
 ✘ websocket Error    context canceled                                                                                                                         0.6s
 ✘ configurator Error context canceled                                                                                                                         0.6s
 ✘ queue-short Error  context canceled                                                                                                                         0.6s
 ✘ queue-long Error   context canceled                                                                                                                         0.6s
 ✘ frontend Error     context canceled                                                                                                                         0.6s
 ✘ cron Error         context canceled                                                                                                                         0.6s
 ✘ scheduler Error    context canceled                                                                                                                         0.6s
 ✘ backend Error      failed to resolve reference "ghcr.io/frappe/helpdesk:stable": failed to authorize: failed to fetch anonymous token: un...                0.6s
 ✘ proxy Error        context canceled                                                                                                                         0.6s
Error response from daemon: failed to resolve reference "ghcr.io/frappe/helpdesk:stable": failed to authorize: failed to fetch anonymous token: unexpected status from GET request to https://ghcr.io/token?scope=repository%3Afrappe%2Fhelpdesk%3Apull&service=ghcr.io: 403 Forbidden
  Docker Compose failed, please check the container logs
 Command '['docker', 'compose', '-p', 'helpdesk_prod_setup', '-f', '/Users/tom/helpdesk_prod_setup-compose.yml', 'up', '--force-recreate', '--remove-orphans', '-d']' returned non-zero exit status 18.
@HachimanSec HachimanSec added the bug Something isn't working label Jan 2, 2025
@interknotproxy
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I am in the same situation.
frappe is not willing to fix the problem and there is nothing I can do about it

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