Implement User Support Ticket Closure Endpoint

[highb33kay]

Task: Implement User Support Ticket Closure Endpoint

Description

The task involves implementing the /api/v1/support/close/{ticketId} endpoint to allow users to close a specific support ticket.

Endpoint Details

• Endpoint: /api/v1/support/close/{ticketId}
• HTTP Method: PUT
• Path Parameter: ticketId (String) - The unique identifier of the support ticket to be closed.

Problem Description

[Include a brief description of any specific issues or challenges related to the implementation of the User Support Ticket Closure endpoint.]

Expected Behavior

The User Support Ticket Closure endpoint should allow users to mark a specific support ticket as closed, indicating that the issue or question has been resolved.

Guidance

Ensure the following best practices and conventions are followed during implementation:

• Implement proper authentication and authorization checks.
• Update the status of the specified support ticket to indicate closure.
• Handle scenarios where the specified ticket does not exist or has already been closed.
• Follow RESTful principles and conventions.
• Document the endpoint comprehensively.

Screenshots

[Include any relevant screenshots or visual aids related to the User Support Ticket Closure implementation.]

Test

Outline the steps for testing the User Support Ticket Closure functionality, including specific test cases or scenarios.

Additional Information

[Include any additional information or context that might be helpful for the developer.]

Steps to Reproduce (if applicable)

[If there are specific steps to reproduce an issue or demonstrate the need for the User Support Ticket Closure implementation, provide them here.]

Environment

• Operating System:
• Browser (if applicable):
• API Version (if applicable): v1
• Any other relevant details:

Labels

Apply relevant labels to categorize the issue (e.g., enhancement, task, help wanted).