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Guide (alpha)\nGuidebook to help Mobility as a Service (MaaS) providers.\nOne of the principle goals of the Mobility as a Service movement is to build a unified marketplace of transportation options, so that people can travel freely while experiencing a simple and consistent user experience.\nIt is the user oriented approach that distinguishes MaaS from other related concepts, such as multi-modality.\nGoal\nThis guide is intended as a high-level overview of the key aspects needed to sustain a MaaS ecosystem. Each key concept is outlined on 1-2 pages, in plain language with links for further reading.\nIntended audience\nThis book is intended for stakeholders in transportation and MaaS providers. It offers a conceptual and practical framework that can be shared by managers, planners, developers, and even end users of transportation and mobility services.\nAttribution\nThis work is provided by the MaaS Alliance, a public-private partnership creating the foundations for a common approach to MaaS, unlocking the economies of scale needed for successful implementation and take-up of MaaS in Europe and beyond. MaaS Guidebook is built and maintained on voluntary basis by MaaS Alliance's working group Technology and standards. The Guidebook is currently in very early phase.\n"},"maas-overview.html":{"url":"maas-overview.html","title":"MaaS Overview","keywords":"","body":"Mobility as a Service Overview\nMobility as a Service is built on the principle of service. In our context, service means meeting human needs. We also have a commitment to offer quality and promote sustainability.\nWe are stewards of the social, technical, and environmental aspects of human mobility.\nTechnical overview\nIn order for MaaS to become reality, we need layers of technical infrastructure to support single- or multi-modal journies that span cities, regions, nations, continents, and possibly the globe. In other words, we cannot work in isolation.\nBy way of example, consider the following diagram showing some of the technical layers and data interchange needed to support a person when taking a multi-modal trip:\n\nIn the above abstraction, we can see there are many moving parts involved in efficient trip planning. execution, and reconciliation.\n"},"introduction.html":{"url":"introduction.html","title":"Introduction","keywords":"","body":"Transportation Service Providers\nThis section of the book contains information relevant to a Transportation Service Provider, in the context of Mobility as a Service. Many of the concepts and sections are likely familiar to transportation practioners, but are included in an effort to provide an holistic description of transportation concepts that are necessary to support Mobility as a Service.\n"},"vehicles.html":{"url":"vehicles.html","title":"Vehicles","keywords":"","body":"Vehicles\nVehicles are the foundation of a transportation service, and hence Mobility as a Service. There are many types of vehicles that are managed by a Transportation Service Provider (TSP), such as bus, tram, train, taxi, ferry, and rental cars. A TSP may have a fleet of many vehicles of different types, schedules, routes, etc.\nMobility as a Service operators need to know what types of vehicles are available, their locations, and other details in order to extend the TSP service offering to new customer segments.\nVehicle types\nA TSP should make available a list of vehicle types, such as car classifications, that are part of their fleet. This can consist of standardized classifications for vehicles as well as additional metadata about vehicle characteristics (e.g. wi-fi onboard, A/C, emissions per kilometer).\nVehicle locations\nPeople are increasingly coming to expect real-time updates about transportation vehicle locations. This provides situational awareness about timing and delays, while building confidence and trust in the transportation provider.\nVehicle location information consists primarily of periodic updates about the vehicle's geographic coordinates (latitude and longetude), direction, and movement. This information can be made available via a 'streaming' API, which pushes vehicle locations to all subscribers on an interval.\nVehicle actions\nWhen designing a Vehicle API, at least some of the following actions are important to MaaS providers:\n\nget available vehicles\nby type\nby location\nby availability\n\n\n\nFurther reading\n\nACRISS Car Classification Codes\n\n"},"bookings.html":{"url":"bookings.html","title":"Bookings","keywords":"","body":"Bookings\nBookings represent an agreement between a Transportation Service Provider and a passenger. The booking confirms the vehicle availablility of a transportation service and the passenger payment to reserve access to the vehicle. Bookings are typically represented in the form of a ticket, whether physical or digital, but are distinct from the ticket itself.\nBooking options\nWhen planning a trip, there may be multiple options that would deliver a passenger to their destination. As such, it is important  that the TSP provide access to booking options via a programmatic API. In turn, MaaS providers display booking options to the end-user, allowing them to select the option(s) that best fit their needs and preferences.\nBooking actions\nIn addition to knowing what booking options are available, MaaS providers need to create and manage bookings on behalf of passengers. This includes the need to\n\ncreate bookings, \nread details about existing bookings, \nupdate booking details, and, in some cases, \ncancel bookings.\n\nFurther reading\n\nMaaS TSP APIs: Bookings - specification describing Bookings API endpoints and data structures\n\n"},"tickets.html":{"url":"tickets.html","title":"Tickets","keywords":"","body":"Tickets\nIn order to board to transportation vehicles, customers often need some sort of ticket to verify their right of access. Tickets have traditionally been on physical media, such as paper receipts or smart cards, but are increasingly coming in digital forms, such as being displayed on smartphone screens.\nMaaS providers need to create tickets on behalf of customers. To the extent possible, Transportation Service Providers are encouraged to provide tickets in common digital formats (such as PNG or SVG), so the ticket can be displayed on customer smartphone devices.\nTicket formats\nIt is important that ticket formats are as simple as possible, and based on common standards. By encouraging simplicity and standardization, we encourage broad access to transportation networks. This is a win-win situation for TSPs as well as MaaS providers.\nSome common ticket formats include:\n\nQR codes - two-dimensional 'barcodes' rendered PNG or SVG images\nNear Field Communication - allows communication between nearby devices\n\nTicket actions\nWhen designing a Ticket API, some/all of the following actions are important to MaaS Providers:\n\ncreate ticket - create a new ticket\nread ticket - retrieve an existing ticket\nupdate ticket - update an existing ticket\n\nFurther reading\n\nBoB Wiki: Electronic tickets\n\n"},"products.html":{"url":"products.html","title":"Products","keywords":"","body":"Products\nOne of the keys to a successful business is letting people know what you are selling. In relation to transportation, producs include information such as price and validity. Products can also have more complicated definitions, such as bulk discount pricing.\nProduct actions\nWhen designing a Product API, some or all of the following actions may be important to MaaS Providers:\n\nget listing of available products\nby region\nby time\nby customer segment\n\n\n\n"},"coverage-and-routes.html":{"url":"coverage-and-routes.html","title":"Coverage and Routes","keywords":"","body":"Coverage and Routes\nMobility as a Service (MaaS) operators need to plan journies on behalf of passengers. In order to help people get where they want to go, it is useful to know what transportation options are available between the passenger origin and destination.\nCoverage\nCoverage describes the area and times in which a Transportation Service Provider (TSP) operates. The area will typically be in the form of a geographic polygon, indicating the extents of the service area. It is also important to know what times of day people may access the TSP vehicles, as people may travel through a coverage area at all hours.\nRoutes and Stops\nSome TSPs operate vehicles with fixed routes, such as bus or tram lines. Generally, routes consist of lines that connect points, such as bus lines with stops. However, some transportation options consist mainly of points, such as bike share docks, or car share free-floating zones.\nRegardless of the underlying geometry, it is important to publish route information in common formats, so that MaaS operators can help passengers find routes through one or more TSP network(s).\nCoverage and routes actions\nWhen designing a Coverage API, some or all of the following may be important to MaaS Providers:\n\nget coverage \narea - get a (multi) polygon describing the entire coverage area\npoints - get points that are part of the service offering (e.g. charging stations, bus stops, etc)\nwithin - get points within a provided geometry\nnear - get points within a given radius of given geographic coordinate\n\n\n\n\nget within coverage area - determine whether a geographic point is within coverage area\n\nFurther reading\n\nGeneral Transit Feed Specification - defines a common format for public transportation schedules and associated geographic information.\nNeTEx - Technical standard for exchanging Public Transport Information as XML documents.\nService Interface for Real Time Information - allows distributed computers to exchange real-time information about public transport services and vehicles.\n\n"},"announcements.html":{"url":"announcements.html","title":"Announcements","keywords":"","body":"Announcements\nPeople and organizations relying on transportation services need relevant service updates. Some types of announcements include service outages, route or schedule changes, and new service offerings.\nService announcements should be provided in human and machine readable formats. Human readable formats can be discovered when people navigate to a service provider website or other information displays. The machine readable formats can be displayed to users via MaaS applications.\nThe general goal is to provide people with timely and relevant information.\nAnnouncements actions\nWhen designing an Announcements API, some or all of the following may be relevant to end users and MaaS Providers:\n\nget announcements\nrecent - a number of most recent announcements\nwithin - announcements within a given time range\nnear - announcements near a given geographic coordinate (when applicable)\n\n\n\nFurther reading\n\nWikipedia: Service Interface for Real Time Information\n\n"},"payments.html":{"url":"payments.html","title":"Payments","keywords":"","body":"Payments\nRevenue is an essential ingredient to sustain the MaaS ecosystem. It is important that service providers can receive a fair compensation for their services, in as simple a manner as possible.\nIncreasingly, payments are made through electronic means. So, it is important that Transportation Service Providers (TSPs) accept electronic payment.\nThe method of electronic payment should also be relatively transparent to the end user. This means that, after a user has provided a MaaS provider with a payment instrument, such as credit card details, the user should not be prompted  for further information or diverted from their journey planning when making bookings with one or more TSPs. Imagine the frustration you might feel if, while planning a trip, you were asked for your credit card verification code for each leg of a multi-leg journey.\n"},"mobility-as-a-service-providers/introduction.html":{"url":"mobility-as-a-service-providers/introduction.html","title":"Introduction","keywords":"","body":"Mobility as a Service Providers\nMobility as a Service can be thought of as icing on the transportation cake. It offers smooth, seamless coverage and consistent quality across the layers.\nThis section outlines some of the main value that Mobility as a Service adds to public and private transportation. Many of the concepts are more abstract in nature, since they are often focused on user needs and desires.\nFurther reading\n\nThe rise of mobility as a service: Reshaping how urbanites get around\n\n"},"mobility-as-a-service-providers/roaming.html":{"url":"mobility-as-a-service-providers/roaming.html","title":"Roaming","keywords":"","body":"Roaming\nPeople's lives arent defined by the boundaries of transportation networks. In esssence, people often need to roam in order to fulfill many needs and desires.\nRoaming poses unique challenges in the context of transportation. It is not simply sufficient for one provider to plan a network to anticipate demand. Rather, users expect to simply get from where they are to where they want to be without too much hassle or confusion, even when their trip crosses multiple municipalities or regions.\nAvoid creating silos\nIn the context of roaming, a silo is any service that is designed only to operate at the exclusion of other services. A high level goal of Mobility as a Service is to promote interoperability between providers, both at the Transportation Service level as well as the Mobility Service level.\nData portability\nIn adition to being able to physically move between service networks, people have the right to move virtually between service providers. In effect, people own and have the right to transfer their data from one digital service to another, possibly maintaining active service with multiple providers. This means that service providers should create digital interfaces where people can access their personal data and export or import the data in common formats.\nResources\nData Transfer Project - formed to create an open-source, service-to-service data portability platform so that all individuals across the web could easily move their data between online service providers whenever they want.\n"},"mobility-as-a-service-providers/simplicity.html":{"url":"mobility-as-a-service-providers/simplicity.html","title":"Simplicity","keywords":"","body":"Simplicity\nPeople have scarce amounts of attention and time. We often juggle multiple goals while managing schedules for work, family, and wellness.\nWhen planning a trip, people should not have to worry about ticket validity, routing, transportation modes, multiple app downloads, or other technical aspects of their journey. Rather, they should be able to focus on where they want to go and what they want to achieve. Mobility as a Service should support people in their daily activities, while staying out of the way as much as possible.\n"},"mobility-as-a-service-providers/identity.html":{"url":"mobility-as-a-service-providers/identity.html","title":"Identity","keywords":"","body":"Identity\nPeople want to gain access to transportation choices with as little friction and fragmentation as possible. Identity management, i.e. signing up for accounts, is a large source of both friction and fragmentation. Identity management should be simple and straightforward.\nWhen creating an account with a new service provider, people should only be asked to provide essential information. This is for two primary reasons: User Experience and Privacy.\nUser experience\nSigning up for a new account sometimes involves filling in a lengthy form. This can feel fatiguing, and may lead to abandonment of the sign-up process.\nSince Mobility Services often span multiple Transportation Service Providers, we want to make identity management feel effortless across providers. This implies that Mobility Providers take on the role of Identity Management, collecting essential information from end-users in as simple of a way as possible.\nPrivacy\nUser information is shared with Transportation Service Providers on an as-needed basis. The justification for accessing user information should be part of a data processing agreement made between the Mobility as a Service Provider and the Transportation Service Provider. The reasons for data sharing should be clearly communicated to the end-user (a.k.a. data subject).\nFurther reading\n\nContracts and liabilities between controllers and processors\n\n"},"mobility-as-a-service-providers/consistency.html":{"url":"mobility-as-a-service-providers/consistency.html","title":"Consistency","keywords":"","body":"Consistency\nDiversity is a rule of nature. However, diverse experiences when planning a trip can lead to confusion, delays, or worse. For example, some cities have a single bus network while others may require separate tickets for different bus routes. This can be difficult even for people who are familiar with the local transportation options, let alone travellers who are just arriving in a city and need to get to their local destination.\nMobility as a Service providers offer consistency across various transportation networks and municipalities. The MaaS Provider will 'iron out the wrinkles' in the person's journey, with a familiar user experience regardless of where the person travels.\n"},"mobility-as-a-service-providers/awareness.html":{"url":"mobility-as-a-service-providers/awareness.html","title":"Awareness","keywords":"","body":"Awareness\nChange is constant. When it comes to journey planning, people need to be aware of changes as soon as possible.  This awareness helps us to adapt to the situation, adjusting plans where necessary.\nA key aim of MaaS is to give people the right information at the right time, in the right amount. This is a delicate process, as timeliness and visibility of key information can be the difference between a successful or failed journey plan.\nFurther reading\n\nWikipedia: Situation awareness\n\n"},"common-responsibilities/data-sharing.html":{"url":"common-responsibilities/data-sharing.html","title":"Data sharing","keywords":"","body":"Data sharing\nData is the water feeding the growth of Mobility as a Service. It needs to be treated with care, as a common resource providing life to the mobility ecosystem. We may need to work a bit to shed some industrial metaphors that have become entrenched in the way we describe data, so that we can be open to emerging possibilities through a culture of sharing and stewardship.\nThere are several types of data on which to build a resilient MaaS ecosystem. This chapter will describe a couple of more common data sets and give some insight as to how we can share.\nOrigin-destination data\nUser journies, from a MaaS perspective, typically start somewhere and end somewhere else. These 'somewheres' can be described in terms of space, or place, and time. For example, a person may go from a city center (origin) to a recreation area on the outskirts of the city (destination) on a Friday evening (time).\nWhen we start to collect origin/destination/time data for many journies, a picture starts to emerge, often resembling a 'heartbeat of the city' a flow of people through common corridors. These data and their representative 'pictures' can be used for many purposes, including urban planning or even scheduling an individual trip to avoid congesiton.\nReal-time transportation network data\nIncreasingly, road vehicles and mobility applications are able to provide data about their movement and surroundings. These data can be used to paint a picture of the current situation across a network. In turn, this picture can be used to optimize the transportation network, reducing bottlenecks and even avoiding accidents.\nPromoting a culture of data sharing\nSharing data makes it possible to achieve greater accomplishments than if we work alone. It is a win-win situation, in that new data can supplement and amplify other data sets. This unlocks new markets and increases the potential of society as a whole.\nWith those aspirations, how do we take practical steps foward and establish data sharing policies in our own organizations? Luckily, there are a whole lot of people pooling their skills and collective wisdom to promote the open data movement. One key strategy is to start small and take incremental steps. We can also align with existing efforts for data sharing, adopting technologies and best practices of thos who have proceeded us.\nFurther reading\nOpen Data\n\nCommunity Data License Agreement\nInternational Open Data Conference\nProject Open Data: Implementation Guide\n\nOpen Transport Data\n\nOpenTraffic - global data platform to process anonymous positions of vehicles and smartphones into real-time and historical traffic statistics\noneTRANSPORT - open marketplace for data\nOpenTransportNet - brings together open geo-spatial data within City Data Hubs and enables it to be viewed in easy-to-understand ways\nSharedStreets - a shared language for the world's streets\n\nOrigin-destination data/visualization\n\nVisualize flows with FlowMapper\nSmall multiples for OD flow maps using virtual layers\nService Areas, Traffic and QGIS\n\nReal-time transportation network data\n\nCooperative Situation Awareness in Transportation\nVehicle Networks: The Networked Car\n\n"},"common-responsibilities/privacy.html":{"url":"common-responsibilities/privacy.html","title":"Privacy","keywords":"","body":"Privacy\nPeople provide us with their personal information in confidence. As such, we have a responsibility to our users to steward personal information as a sort of legal trust.\nOperating as a legal trust encourages us to make decisions that are favorable to end user privacy and integrity. It means we resist prevailing sentiment that sees people as a source of data to be harvested for market value. It also means we act with transparency, describing what data we collect, why and how we use it, and disclosing any breaches or misuse of data entrusted to us.\nFurther reading\n\nPersonal Data and Trust\nPrivacy, Big Data, and the Public Good\nRethinking Personal Data:Strengthening Trust\nTrust and Context in User-Centred Data Ecosystems\n\n"},"common-responsibilities/public-benefit.html":{"url":"common-responsibilities/public-benefit.html","title":"Public benefit","keywords":"","body":"Public benefit\nWe are all working to improve people's lives by offering accessible, high-quality, mobility services. It can sometimes be easy to lose sight of this goal, amidst our daily tasks and priorities. Thus, it is important to remind ourselves and colleagues that, like healthcare workers, we are working for public benefit.\nPublic benefit includes people around the world of the current and future generations, as well as the environment that sustains life on our planet.\nCooperation\nWorking for the public benefit means we are all on the same team. We can safely cooperate between organizations, municipalities, and even countries. We are not playing a zero-sum game, because cooperation means we strive for win-win outcomes.\nFurther reading\n\nCollaborative Strategies For Redesigning Transit Systems\nConsideration of co-creation autonomous distributed system forMaaS\nTransport Revolution - international perspectives\nSmart sustainable mobility\nUSEmobility: Strategic Recommendations to Providers of\nTransportation Services\n\n"},"common-responsibilities/two-way-communication.html":{"url":"common-responsibilities/two-way-communication.html","title":"Two-way communication","keywords":"","body":"Two-way communication\nTransportation and MaaS providers are on the same team. As in any sport, communication is crucial for success. As such, it is important that we structure our businesses, technology, and other systems to allow for timely, two-way communication. This extends from the idea of data sharing, in that the data we share is useful for planning and informed decision making.\nFrom a technology systems perspective, we should develop systems that provide two-way access to key functionality and business processes (with corresponding authorization and security controls. Specific examples can include REST APIs with full CRUD endpoints, webhooks for pushing out information, and even pubsub channels for timely information.\nFrom a business perspective, we should work to foster clear and personal communication between organizations. This can include sharing communications channels like chat, allowing outside participatio in some decisions, and even sharing office space for in-person collaboration and ideation.\n"},"GLOSSARY.html":{"url":"GLOSSARY.html","title":"Glossary","keywords":"","body":"MaaS Glossary\nThis glossary outlines key concepts in this guidebook and Mobility as a Service in general.\nThe glossary structure is an alphabetic list of keywords (in bold) followed by descriptive text, or reference to a synonym.\nBooking\nA form of reservation with one or more transportation service providers that enables a person to take a trip.\nReservation\nSee: Booking\nTransportation Service Provider\nAn organization or operator that maintains one or more vehicles for the purpose of transporting goods or people.\nTicket\nA digital or physical representation of a booking, allowing a person to gain access to a form of transportation.\nTrip\nA journey, taken by one or more persons, with one or more modes of transportation.\nTour\nA type of trip.\n"},"resources.html":{"url":"resources.html","title":"Resources","keywords":"","body":"Resources\nThe following resources are related to the Mobility as a Service ecosystem.\n\nMobility as a Service Whitepaper - Guidelines and Recommendations to create the foundations for a thriving MaaS Ecosystem\nMaaS Services and Business Opportunities - This report evaluates the emerging traffic service markets and analyses the impacts and business opportunities of the Mobility as a Service, MaaS paradigm change for Finland.\nThe Future of Mobility as a Service (MaaS) - A case for EU and Irish research\n\n"}}}