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Crash opening webcam on Windows 11 #1596

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BitTester21 opened this issue Jan 17, 2025 · 0 comments
Open

Crash opening webcam on Windows 11 #1596

BitTester21 opened this issue Jan 17, 2025 · 0 comments

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@BitTester21
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Hi guys,

I have a issue with the camera.
I am running Sparrow 2.0.0 under Windows 11 Pro 24H2 (x64) on a DELL laptop. Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz.
The camera is the default "Integrated Webcam" that works in all other apps i have (Windows Camera app, Zoom, Browser, etc)

After opening the scan-option, Sparrow behaves unresponsive in both modes.Using HD or non HD option.
I get a black preview of the camera capture in the window, and the camera light indicator is ON, but nothing more.

Log says:

2025-01-17 12:37:13,112 ERROR [atomic-processor-1] c.s.s.c.WebcamScanDevice [null:-1] Timeout when requesting image!
2025-01-17 12:37:20,167 ERROR [frames-refresher-[0]] c.s.s.c.WebcamScanDevice [null:-1] Timeout when requesting image!
2025-01-17 12:37:26,608 ERROR [atomic-processor-1] c.s.s.c.WebcamScanDevice [null:-1] Timeout when requesting image!
2025-01-17 12:37:32,703 ERROR [frames-refresher-[0]] c.s.s.c.WebcamScanDevice [null:-1] Timeout when requesting image!
2025-01-17 12:47:16,468 WARN [Thread-1129] c.s.s.n.TcpTransport [null:-1] No response from server, setting read timeout to 8 secs

Any suggestions how i could proceed? Thanks!

@BitTester21 BitTester21 changed the title Crash opening webcam scan on Windows 11 Crash opening webcam on Windows 11 Jan 17, 2025
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