Confirmation dialogue in a loop

[ryanarndtcm]

This is coming in from a user in support who has been sent a link to this issue to add to. I will add anything else in here that they send to support.

I tried to view the Secret Recovery Key. I was able to see something that could be construed as a key. However, clicking continue yielded a confirmation dialog that was ambiguous and didn't seem to end. It requested me to pick words #n and #m from a 3 x 4 matrix of words. It was not clear in what order one should count and the result will vary depending on the order chosen. In any event, clicking what I thought were the appropriate words just prompted a follow-on dialog requesting the same thing but with different word numbers. This continued apparently indefinitely. I finally gave up reaching a conclusion and clicked the back arrow until I could cancel the process.

This really isn't helpful.

[ryanarndtcm]

I'm on a current Windows 10 OS (not the developer version) and using Brave. I tried turning off the shields on the site to see if that worked. No joy.

[timstackblock]

Not sure where he is seeing this, we do not have that functionality in the browser, I think the user may be confused. Is there a screenshot?

[ryanarndtcm]

I have reached out to the user for a screenshot and will be in touch as soon as they reply.

…

On Wed, Apr 22, 2020 at 12:24 PM timstackblock ***@***.***> wrote: Not sure where he is seeing this, we do not have that functionality in the browser, I think the user may be confused. Is there a screenshot? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#2040 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMOV57NB3J2F7Q5EJMXDDBLRN4D3LANCNFSM4LEKIDXA> .

-- Ryan Arndt Community Support Partner Blockstack PBC

[ryanarndtcm]

User mentioned it will likely be a long time before they send a screenshot as this is not a priority for them