Issues opening the darp10(-b) case

[ahoneybun]

A few customers (two that I know so far personally) have had issues opening the case even with the tech-docs. This was the feedback from the latest:

"Even with all of the screws removed, my brother and I needed to pry at multiple points near the Ethernet port (the only spot where the bottom cover's edge was exposed for more than a tiny crack,) using the points of screwdrivers, in order to get enough of a grasp on the bottom cover to lift it off, without breaking anything, and it required a bit of a delicate touch. The screwdriver-points also proved useful when disconnecting and re-connecting the CMOS battery (operating a bit like chopsticks or tiny fingers,) though unplugging and re-plugging the main battery was easy enough, once the cover was open."

I think for this model (since it splits in a different than expected location) folks are thinking it is right on the outside of the screws themselves:

https://tech-docs.system76.com/models/darp10/img/bottom-screws-16.webp

If we had photos where the split is (this can be true for other models going forward) that could help a bit.

[ahoneybun]

Some more feedback about this from Reddit:

https://www.reddit.com/r/System76/comments/1hxv4yk/one_month_followup_on_darter_pro/

"The System76 site has some great documents on this but one thing that I didn't understand was how to pull the bottom off once I had pulled all 11 screws off. You basically pull from just below the back hinges but I had a hard time at first. The system recognized the ram and new drive perfectly and I had no further issues there. "

[leviport]

Do you think a side shot like this, that shows the back panel partially off, would get the message across?

We would obviously want to reshoot it with something better than my cell phone, but I'm just brainstorming how best to convey this concept.

cc: @thomas-zimmerman

[ahoneybun]

That would certainly help I think, I took these myself.

[thomas-zimmerman]

I do think that either type of photo would help -- on brand new systems, the bottom panel is really hard to get started.