When coaching, the person being coached cannot hear the voice of the supervisor

[infixman]

Hi, when I use coach, the worker being coached cannot hear the voice of the supervisor.
But when barge-in, the supervisor's voice works normally, please help me to solve it, thanks!

[TristanBlackwell]

Hi @infixman

This was an issue we also saw that affected a client of ours at Zing dev. We have looked into the issue and found a fix we was able to apply.

It appears it may be related to the default properties that are set for participants in a conference. To solve this, we explicitly set the muted property for the supervisor ensuring they are not muted when beginning a coach session.

see the attached PR for the fix.

[infixman]

Hi @TristanBlackwell

I found out during the test today that if the supervisor mute first and then unmute, the agent can hear the voice, this PR helped me a lot, thank you very much!