diff --git a/_plays/02.md b/_plays/02.md
index 912d1403..b7ba8632 100644
--- a/_plays/02.md
+++ b/_plays/02.md
@@ -13,7 +13,7 @@ We need to understand the different ways people will interact with our services,
 
 
 ### Key Questions
-- What are the different ways (both online and offline) that people currently accomplish the task the digital service is designed to help with?
-- Where are user pain points in the current way people accomplish the task?
-- Where does this specific project fit into the larger way people currently obtain the service being offered?
+- What are the different ways (both online and offline) that people currently address the problem the digital service is designed to help with?
+- Where are user pain points in the current way people address the need?
+- Where does this specific project fit into the larger way people currently address the need or obtain the service being offered?
 - What metrics will best indicate how well the service is working for its users?