WHMCS Discord Notification Hook

Want instant Discord notifications? Need to know when you've received a ticket reply without waiting for emails to give you a notification? This hook will allow just that! It's free, open-source and customisable - offering a range of instant notifications within your Discord server.

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Installation Instructions

1. Download a free copy of this github repo or release version; you should end up with a .zip file.
2. Extract the file, upload the includes folder within the zip to your base WHMCS directory (we'd recommend doing so on a development environment first).
3. Open up the file you have just uploaded, which will be within the includes/hooks directory. The full path is includes/hooks/WHMCS-Discord-Notifications.php
4. Modify lines 11-41 to enter your Discord configuration. Comments are provided below each option to assist you in understanding what data is needed for each.
5. Modify lines 42-74 to your liking to enable or disable which notifications are sent by the hook to your Discord server.
6. Give it a test! Check to make sure it sends through to the channel configured within your Discord server, if it doesn't work, double check your config options! Enjoy!

Configuration Options

• Set a specific rank depending on the notification type to get pinged to deal with it.
• Automatically generated link to instantly navigate to the page the notification is relating to.
• Configurable name of the bot sending messages.
• Configurable avatar profile image (allowing the same webhook to be used by multiple installs).
• Configurable message colours.

Notification Types

Ticket Notifications

• New Ticket Opened
• New Ticket Reply Received
• New Ticket Note
• Ticket Flagged To Staff Member

Invoice Notifications

• Invoice Payment Received
• Invoice Refunded
• Invoice Late Fee Added

Order Notifications

• Order Marked as Pending
• Order Paid
• Order Accepted
• Order Marked As Fraudulent
• Order Cancelled
• Order Cancelled and Refunded

Network Issue Notifications

• New Network Issue
• Network Issue Modified
• Network Issue Closed

Misc Notifications

• Cancellation Request Received