add how to conduct delivery report (#90)

* add how to conduct delivery report

* fix: add quote to title

operations/how-to-conduct-delivery-reports.md

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+---
+tags:
+  - delivery
+  - reporting
+title: 'How to conduct delivery reports'
+date: 2024-08-01
+description: How we conduct insightful delivery reports that ensure transparency, improve team performance, and enhance client relationships
+authors:
+  - thanh
+---
+
+Our goal is to allocate resources efficiently, assign the right staff to the right tasks, and address issues appropriately. At a high level, our delivery report will answer three key questions:
+
+1. **Did we help the client achieve their targets?**
+2. How did the team perform?
+3. Are there any problems that need to be resolved?
+
+Below is the process that our delivery team follows to answer these questions effectively:
+
+### Data Gathering
+
+#### Artifact Collection
+
+Collect the proof of work each project team delivered during the month. This includes:
+
+- Demo materials (videos, screenshots)
+- Updated project charters, documents, diagrams, and source code
+- Logs of roadblocks, issues, and technical debts
+
+From this process, we also observe and gather potential problems, both technical and managerial.
+
+#### Team Performance
+
+Evaluate the team's performance based on the following criteria:
+
+- Do account managers advocate for and ensure the interests of the client?
+- Do tech leads/project managers consult with the client on development matters?
+- Do tech leads/project managers ensure delivery quality and effective team management?
+- Assess each team member's performance and workload (to be discussed with team leads).
+
+#### Project Priority
+
+Assess the importance of each project based on factors such as:
+
+- Deal size
+- Potential to open new opportunities
+- Strategic partnerships
+
+### Conducting the Report
+
+Once all data is collected, we compile it into a report with highlights for the following items:
+
+- **Project Sorting by Importance:** Rank projects based on their priority and significance to our overall goals.
+- **Client Happiness and Performance Ratings:** Rate client satisfaction, lead performance, and account performance on a scale of 1 to 5.
+- **Issues and Resolutions Logs:** Document any issues encountered and the resolutions implemented.
+
+![](./assets/delivery-report-sample.png)