Thanks for the report,

• Please see if they are still shown in Windows File Explorer
• Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu.
• Do you have Files settings > Advanced > Open Files on Windows startup enabled?

For what step aren't you seeing the option?

Windows File Explorer options here

Files option here

Do the screenshots I send help?
Also do you have Files settings > Advanced > Open Files on Windows startup enabled?

Second screen (black with green handwritten circle): my option is set to ACTIVATED

As for clearing File Explorer history ... I do not see where that is.

Please try closing Files from the system tray and opening from the start menu.

OK got it where to clear history. Just did it. Relaunched Files (your app) and problem is fixed. Tks.

Thanks for the information do you also have the leave running in background option on in Files?

Exact same issue for me.

Can you try the solutions mentioned here and let us know if they helped?
https://answers.microsoft.com/en-us/windows/forum/all/windows-11-quick-access-folders-gone-and-pin-to/49b3f66a-062f-43e6-8417-728e2a42c896

@hishitetsu do we reload the pinned items when resuming from the background?

No, but if the app starts in the background when Windows starts, they will be loaded the first time the app is opened.

I'm not sure why it's sometimes clearing the list, but would adding logic to check if they need to be reloaded make sense?

It is not being cleared, but rather it is failing to load from the beginning, I guess.

Same issue here. Clearing recents fixed the thing for now.

Please try closing Files from the system tray and opening from the start menu.

Closing it from the taskbar, and opening it from startup works and shows everything correctly, if it is fixed in the taskbar or starts with the system, it does not show the pinned folders and sometimes the double view is bugged (the bug is basically that it duplicates the disks and folders).

Also impacted by this issue and restarting the File app restores the pinned item list. I don't have the "Open at startup" setting on but I do have "Leave files running in background when closed" turned on.

I know it is not a "fix".
but if you add a New Window, it can reload the pins without restarting the whole app.

Pinning a new item also reloads the pins.

I know it is not a "fix".
but if you add a New Window, it can reload the pins without restarting the whole app.

This works! Hope this gets fixed

Working on this in #16485.

Ridiculously the refresh button also doesn't work and so, once we finished working on both this and the simplification of IStorageDevicesService, we're gonna work on making the refresh button work.

I am also experiencing this problem.