feat: [IOBP-964] Add zendesk payment subcategories (#446)

* feat: zendesk payment subcategory * refactor: update folder structure, receipts in json * chore: io-service-metadata v1.0.50 * chore: define correct zendesk payload definition
pagopa · Dec 10, 2024 · ae6e225 · ae6e225
1 parent c7d8c71
commit ae6e225
Show file tree

Hide file tree

Showing 4 changed files with 96 additions and 4 deletions.
diff --git a/assets/assistanceTools/payment/zendeskOutcomeMapping.json b/assets/assistanceTools/payment/zendeskOutcomeMapping.json
@@ -0,0 +1,25 @@
+{
+    "payments": {
+        "subcategoryId": "29473336574609",
+        "subcategories": {
+            "pagamenti_pagopa_in_corso": [
+                "PAYMENT_ONGOING"
+            ],
+            "pagamenti_pagopa_blocco": [],
+            "pagamenti_pagopa_info_stato": [],
+            "pagamenti_pagopa_altro_problema": []
+
+        }
+    },
+    "receipts": {
+        "subcategoryId": "30635967748497",
+        "subcategories": {
+            "ricevute_pagopa_info": [],
+            "ricevute_pagopa_non_arrivata": [],
+            "ricevute_pagopa_arrivata_sconosciuta": [],
+            "ricevute_pagopa_errore_nei_dati": [],
+            "ricevute_pagopa_non_riesco_a_scaricare": [],
+            "ricevute_pagopa_altro_problema": []
+        }
+    }
+}
diff --git a/assets/assistanceTools/zendesk.json b/assets/assistanceTools/zendesk.json
@@ -107,6 +107,59 @@
           "it-IT": "Pagamento pagoPA",
           "en-EN": "pagoPA payment",
           "de-DE": "pagoPA Zahlung"
+        },
+        "zendeskSubCategories": {
+          "id": "29473336574609",
+          "subCategories": [
+            {
+              "value": "pagamenti_pagopa_in_corso",
+              "description": {
+                "it-IT": "Il mio pagamento è in corso da troppo tempo",
+                "en-EN": "Il mio pagamento è in corso da troppo tempo",
+                "de-DE": "Il mio pagamento è in corso da troppo tempo"
+              }
+            },
+            {
+              "value": "pagamenti_pagopa_errore",
+              "description": {
+                "it-IT": "Mi è comparso un errore durante un pagamento",
+                "en-EN": "Mi è comparso un errore durante un pagamento",
+                "de-DE": "Mi è comparso un errore durante un pagamento"
+              }
+            },
+            {
+              "value": "pagamenti_pagopa_blocco",
+              "description": {
+                "it-IT": "L'app si è bloccata o riavviata durante un pagamento",
+                "en-EN": "L'app si è bloccata o riavviata durante un pagamento",
+                "de-DE": "L'app si è bloccata o riavviata durante un pagamento"
+              }
+            },
+            {
+              "value": "pagamenti_pagopa_aggiunta_metodo",
+              "description": {
+                "it-IT": "Non riesco ad aggiungere un metodo di pagamento al Portafoglio",
+                "en-EN": "Non riesco ad aggiungere un metodo di pagamento al Portafoglio",
+                "de-DE": "Non riesco ad aggiungere un metodo di pagamento al Portafoglio"
+              }
+            },
+            {
+              "value": "pagamenti_ pagopa_info_stato",
+              "description": {
+                "it-IT": "Vorrei informazioni sullo stato di un pagamento",
+                "en-EN": "Vorrei informazioni sullo stato di un pagamento",
+                "de-DE": "Vorrei informazioni sullo stato di un pagamento"
+              }
+            },
+            {
+              "value": "pagamenti_pagopa_altro_problema",
+              "description": {
+                "it-IT": "Ho un altro problema",
+                "en-EN": "Ho un altro problema",
+                "de-DE": "Ho un altro problema"
+              }
+            }
+          ]
         }
       },
       {

diff --git a/package.json b/package.json
@@ -11,7 +11,7 @@
   "api_cgn": "https://raw.githubusercontent.com/pagopa/io-backend/v16.4.0-RELEASE/api_cgn.yaml",
   "api_cgn_merchants": "https://raw.githubusercontent.com/pagopa/io-backend/v16.4.0-RELEASE/api_cgn_operator_search.yaml",
   "api_cgn_geo": "https://raw.githubusercontent.com/pagopa/io-backend/here_geoapi_integration/api_geo.yaml",
-  "content_specs": "https://raw.githubusercontent.com/pagopa/io-services-metadata/1.0.49/definitions.yml",  
+  "content_specs": "https://raw.githubusercontent.com/pagopa/io-services-metadata/1.0.50/definitions.yml",  
   "api_pagopa_walletv2": "https://raw.githubusercontent.com/pagopa/io-services-metadata/1.0.44/bonus/specs/bpd/pm/walletv2.json",
   "api_pagopa": "https://raw.githubusercontent.com/pagopa/io-app/master/assets/paymentManager/spec.json",
   "pagopa_cobadge_configuration": "https://raw.githubusercontent.com/pagopa/io-services-metadata/1.0.45/pagopa/cobadge/abi_definitions.yml",

diff --git a/src/routers/services_metadata.ts b/src/routers/services_metadata.ts
@@ -6,15 +6,19 @@ import { Router } from "express";
 import * as E from "fp-ts/lib/Either";
 import * as B from "fp-ts/lib/boolean";
 import { pipe } from "fp-ts/lib/function";
+import { ServiceId } from "../../generated/definitions/backend/ServiceId";
 import { SpidIdps } from "../../generated/definitions/content/SpidIdps";
 import { VersionInfo } from "../../generated/definitions/content/VersionInfo";
 import { Zendesk } from "../../generated/definitions/content/Zendesk";
+import { ZendeskSubcategoriesErrors } from "../../generated/definitions/content/ZendeskSubcategoriesErrors";
 import { CoBadgeServices } from "../../generated/definitions/pagopa/cobadge/configuration/CoBadgeServices";
 import { PrivativeServices } from "../../generated/definitions/pagopa/privative/configuration/PrivativeServices";
 import { assetsFolder, staticContentRootPath } from "../config";
+import { pnServiceId } from "../features/pn/services/services";
 import { backendStatus } from "../payloads/backend";
 import { municipality } from "../payloads/municipality";
 import { addHandler } from "../payloads/response";
+import { cgnServiceId } from "../payloads/services/special/cgn/factoryCGNService";
 import {
   fileExists,
   isPngOrJpegExtension,
@@ -25,9 +29,6 @@ import {
 } from "../utils/file";
 import { serverUrl } from "../utils/server";
 import { validatePayload } from "../utils/validator";
-import { ServiceId } from "../../generated/definitions/backend/ServiceId";
-import { pnServiceId } from "../features/pn/services/services";
-import { cgnServiceId } from "../payloads/services/special/cgn/factoryCGNService";
 import ServicesDB from "./../persistence/services";
 
 export const servicesMetadataRouter = Router();
@@ -292,6 +293,19 @@ addHandler(
   }
 );
 
+addHandler(
+  servicesMetadataRouter,
+  "get",
+  addRoutePrefix("/assistanceTools/payment/zendeskOutcomeMapping.json"),
+  (_, res) => {
+    const content = readFileAsJSON(
+      assetsFolder + "/assistanceTools/payment/zendeskOutcomeMapping.json"
+    );
+    const zendeskPayload = validatePayload(ZendeskSubcategoriesErrors, content);
+    res.json(zendeskPayload);
+  }
+);
+
 const getOrLoadAndInitializeLogoRelativePath = (
   fileNameWithExtension: string,
   map: Map<string, string>,