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Update 02.md #216

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6 changes: 3 additions & 3 deletions _plays/02.md
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Expand Up @@ -13,7 +13,7 @@ We need to understand the different ways people will interact with our services,


### Key Questions
- What are the different ways (both online and offline) that people currently accomplish the task the digital service is designed to help with?
- Where are user pain points in the current way people accomplish the task?
- Where does this specific project fit into the larger way people currently obtain the service being offered?
- What are the different ways (both online and offline) that people currently address the problem the digital service is designed to help with?
- Where are user pain points in the current way people address the need?
- Where does this specific project fit into the larger way people currently address the need or obtain the service being offered?
- What metrics will best indicate how well the service is working for its users?